Shows
Monday 13 November
Integrated Management System
(IMS) panel discussion
12pm - 1pm
Join this panel discussion and hear how we are embedding our Integrated Management System, and from the front-line teams already seeing the positive benefits. Explore our IMS here
Disability confidence
training
2pm - 3pm
Did you know one in five people in Australia live with a disability?
Join Nic and Emily from our Access and Inclusion Employee Advocacy Group to learn how you can play a role in making a more inclusive and accessible world. This session will provide a foundational view of disability and empower you to take action for enabling equitable access for all.
Tuesday 14 November
Service Design -
Designing better experiences through collaboration
11am - 12pm
Explore the art of service design and see how we collaborate to blend strategy & design to improve customer experience.
Ideas to action -
Harnessing brave thinking with a disciplined innovation approach
12.30pm - 1.30pm
Ideas are great - but how do we make them actionable? In this session, you'll discover the value of problem statements, learn how to adopt an innovation mindset and why you shouldn’t fall in love with your plans.
Wednesday 15 November
Connected Care panel discussion
11.30am - 12.30pm
Hear the latest from our Connected Care leaders on what we have delivered and what we still have in store for our customers, including how our digital and physical health care businesses are shaping up to change health in Australia for the better!
Customer
Experience Showcase
2pm - 3pm
From designing a personalised Welcome journey to establishing the foundations of digital experience, our HI superstars have been hard at work. Join us for a deep dive into some of the exciting projects in train to transform our Customers’ Experience.
Thursday 16 November
Employee Micro
Moments:
Program overview and panel discussion
11am - 12pm
Join us for a panel discussion sharing progress on Employee MicroMoments -with Donna Roth (EX MM Senior Project Lead) and squad leads Steve Burnell (Career Squad), Sarah Cregeen (Rem, Entitlements, KPIs and Incentives) and Kate Breheny (Leadership & Strategy).
Personal Energy Session
1pm - 2pm
Energy levels affect our ability to respond to and manage day-to-day tasks. Personal Energy empowers you to better understand and positively influence foundational aspects of mental health and wellbeing, and to maximise effectiveness inside and outside of work. Join us to learn how to become aware of the things that impact your energy and how you can best support your wellbeing!
Friday 17 November
How to manage your emotions in challenging conversations
12pm - 1pm
Join Matt Newlands (RU OK Day Ambassador, Mental Health advocate for frontline emergency services), Chanel Nesci (General Manager – Wellbeing and Safety), and Katherine Boocock (Senior Manager of Customer Relations) to learn some techniques to help you recognise and manage emotions during tough conversations.
The behavioural magic of
Micro
Moments
2.30pm - 3.30pm
From designing a personalised Welcome journey to establishing the foundations of digital experience, our HI superstars have been hard at work. Join us for a deep dive into some of the exciting projects in train to transform our customers’ experience.
